Refunds Policy
At Nymb, we are committed to providing high-quality products and ensuring every order arrives in excellent condition.
Final Sale Policy
All purchases made through Nymb are final sale. We do not accept returns, exchanges, or offer refunds for any products once an order has been placed.
Please review your order carefully before completing your purchase.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, we will gladly send a replacement at no additional cost.
To be eligible for a replacement:
- You must contact us within 7 days of the delivery date.
- Include your order number and a description of the issue.
- Provide clear photos showing the damaged, defective, or incorrect item and its packaging.
Once we review and approve your request, we will ship a replacement as quickly as possible.
Non-Eligible Claims
We are unable to provide replacements, refunds, or exchanges for:
- Requests submitted more than 7 days after delivery
- Normal wear and tear
- Damage caused by misuse, improper storage, or accidental damage after delivery
- Orders with incorrect shipping information provided by the customer
- Items purchased during final sale or promotional events (unless they arrive damaged or incorrect)
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, Nymb is not responsible for lost or stolen packages. If you believe your package was stolen, we recommend contacting the shipping carrier and your local authorities.
Contact Us
If you experience an issue with your order, please contact our support team within 7 days of delivery. Be sure to include your order number, a description of the issue, and supporting photos so we can assist you promptly.